At LIBAS HUT, we want our customers to receive their orders in good condition and as described on our website. This Refund & Returns Policy explains when returns, exchanges, and refunds may be accepted.
1. Eligibility for Returns
A product may be eligible for return or exchange if:
- The wrong product, size, color, or item was delivered.
- The product is defective or damaged when received.
- The product is significantly different from the product ordered.
- The product meets any other return condition communicated by LIBAS HUT.
To be eligible, the product must generally be unused, unworn, unwashed, and in its original condition with its original packaging, tags, and accessories where applicable.
2. Non-Returnable Items
For hygiene, safety, or product-specific reasons, certain items may not be eligible for return or exchange.
This may include products that have been:
- Worn or used
- Washed or altered
- Damaged after delivery due to customer handling
- Missing original tags, packaging, or accessories
- Customized or specially prepared according to the customer’s request
The return eligibility of a particular product may vary depending on its nature.
3. Time Limit for Return Requests
Customers should contact LIBAS HUT as soon as possible after receiving the order if there is any problem with the product.
For damaged, defective, or incorrect products, customers should notify us promptly and provide the order details and necessary evidence.
Return requests made after an unreasonable period may not be accepted.
4. How to Request a Return or Exchange
To request a return or exchange, please contact LIBAS HUT through the contact information available on our website.
Please provide:
- Order number
- Customer name
- Phone number
- Details of the problem
- Clear photographs or video of the product, where applicable
Our team may review the request before approving a return or exchange.
5. Wrong or Damaged Product
If you receive a product that is incorrect, defective, or damaged upon delivery, please contact us as soon as possible.
After reviewing the issue, LIBAS HUT may offer an appropriate solution, which may include:
- Product replacement
- Size or item exchange, where available
- Refund, where applicable
- Another mutually agreed solution
The final resolution may depend on product availability and the nature of the issue.
6. Size and Color Issues
Customers are responsible for selecting the appropriate size and color when placing an order.
If a customer selects the wrong size or color, an exchange may be considered depending on product availability and the condition of the item.
Any applicable return or delivery charges may be the customer’s responsibility unless the issue was caused by LIBAS HUT.
Because product colors may appear slightly different on different screens or under different lighting conditions, minor color variation does not necessarily qualify as a product defect.
7. Return Shipping
If the return or exchange is required because LIBAS HUT sent the wrong or defective product, we may arrange or cover the applicable return delivery cost according to the circumstances.
If the return is requested for a customer-related reason, such as selecting the wrong size or changing their mind, applicable delivery or return costs may be the customer’s responsibility.
8. Refunds
If a refund is approved, the refund amount and method will depend on the circumstances of the order and the payment method used.
Where applicable, refunds may exclude non-refundable delivery or service charges unless the refund is due to an error or issue caused by LIBAS HUT.
For Cash on Delivery orders, we may request appropriate payment information or use another mutually agreed refund method.
9. Refund Processing Time
Once a return is received and inspected, LIBAS HUT will review the condition of the product.
If the refund is approved, we will process it within a reasonable period.
The time required for the refunded amount to reach the customer may also depend on the payment provider or financial institution.
10. Exchange Policy
An exchange may be available for eligible products depending on stock availability.
If the requested replacement product or size is unavailable, LIBAS HUT may offer another suitable solution, including a refund where applicable.
11. Products on Sale or Promotional Offers
Products purchased under special discounts, promotional campaigns, bundles, clearance offers, or other promotional conditions may have specific return or exchange terms.
Any special conditions applicable to such offers will be communicated or displayed with the relevant offer where necessary.
12. Order Cancellation
Customers may request cancellation before an order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the order may be subject to the applicable return policy.
LIBAS HUT may cancel an order when necessary due to product availability, incorrect information, payment issues, suspected fraudulent activity, or other legitimate reasons.
13. Inspection of Returned Products
Returned products may be inspected before an exchange or refund is approved.
If the returned product does not meet the applicable return conditions, LIBAS HUT may reject the return or adjust the available resolution accordingly.
14. Contact Us
If you have questions about returns, exchanges, or refunds, please contact us through the contact information available on our website.
LIBAS HUT
Website: libashut.com
Location: Bangladesh
LIBAS HUT
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